Support

Web site map

Site map (from 'Support')

• Site changes (24th January 2008)
• Box Office
  • User documentation
  • Box Office problems
    • "A Generic error occurred in GDI+"
    • "Object reference not set to an instance of an object"
    • "The type initializer for 'Nevron.Utility.NLicenseManager' threw an exception."
    • Access to the path readme.txt is denied
    • After installation of Box Office I get a "Failed to access IIS metabase" error
    • I get a blank screen appearing when accessing the Box Office page
    • The 'Screening Room' agent report comes up blank
    • Object reference errors (Box Office)
      • What to search for
      • "Argo.BoxOffice.DashboardTree.ResetTree"
  • Hints and tips
    • What is the "Box Office"
    • How do I apply the license for Box Office
    • Where do I set the location coordinates so my agents appear in the Map of the World?
    • Where is IIS?
  • Tweaking reports
    • Example script used to generate Box Office results
    • Individual Point Colouring
    • Parameterised filtering
    • Simple Filtering
    • Filtering on meta-tags
      • 1. Creating the refinement
      • 2. Creating the primitive
      • 3. Creating the parameter
      • 4. Editing the refinement
      • 5. Editing the primitive
      • 6. Viewing the data
      • 7. Adding a second (or third) parameter
    • Only showing successful results
      • 1. Adding a refinement
      • 2. Adding the refinement to the graph
• Device Master
  • User documentation
  • Device Master FAQ
    • Accessing Hurdle Content
    • Adding a new hurdle
    • After applying a security update to IE7, Device Master stops working
    • Device Connectivity Settings
    • Exporting Profiles to Excel
    • I get an error when accessing Device Master - "license file is missing or corrupt"
    • I've forgotten my password - how do I get it back?
    • IE7
    • Installing/Upgrading my Device Master license
    • Logging into Device Master
    • MMSSmilFingerPrint hurdle clarification
    • Profiling Tips
    • Vodafone UK Mylan set-up for _ProtocolOptional assault course
• Document library (internal)
• Document library (main) - Monitor Master user guides
  • Read me
  • Document library archive
• Monitor Master
  • Conventions
  • User documentation
  • Example 7.x material
    • Additional plugins in Story Boarder
    • Connecting to other databases
    • Enabling Line numbers for View Script (7.2)
    • Handling WAP ontimer events
    • How to enable the "View script" button
    • Matching content
    • Preventing auto-recovery from rebooting the computer
    • Sending email with attachments
    • Using a proxy with a username/password
    • Using values from a script in another scene
    • Where can I get a VBScript debugger?
    • Additional scenes (7.0 SP2 upwards)
    • Additional scenes (7.0 upwards)
      • General notes on adding scenes
      • Click numbered link
      • Content decision
      • Visit multipart page
    • Example tests (for 7.0 SP2 upwards)
      • Pre/Post Fetch Handler
      • Using the TestRun Object
      • Video Streaming
    • Walk-throughs
      • Select Form and Enter Data example
      • Sending an MMS - a walk through
      • Web-based Google searching (using IE scenes)
      • Web-based Google searching (using WAP/Web scenes)
  • Example MMScript scripts (6.3-style scripts)
    • See also FAQ -> Version 6 or 7 scripting
    • Accessing data from other databases (6.3+)
    • Alerting (6.3+)
    • Converting time (6.3+)
    • J2ME download example (6.2+)
    • List handling functions (6.2+)
    • Reporting to another database (6.3+)
    • SMTP authentication (6.3+)
    • Writing binary data to a file (6.3+)
  • How to...
    • How to take a screenshot (and save it as a JPEG)
    • License how to...
      • How to apply a new license
      • How to apply a new license (v8)
      • How to find out what version your license file is for
    • Profile how to...
      • How to access your profiled devices in Device Master from Monitor Master
      • How to add a new Data Source in Agent (v8)
      • How to add a new Data Source in Story Boarder V7.4
      • How to add a new Data Source in Story Boarder V8.x
      • How to perform a profile update
      • How to perform a profile update (new)
    • Reporting how to...
      • How to generate a high detail content report
      • How to get more information for service and system errors
    • Scripting how to...
      • How to export a script
      • How to get the name of the current scene in an engineer
      • How to save the original content
    • Service how to...
      • How to configure an agent to use a projector
      • How to find out which version of Monitor Master is running
      • How to get the log file
      • How to get the myisamchk and repair log files
      • How to interpret the output of Monitor Master service.
      • How to make sure the system locale is English
      • How to restart the Monitor Master service
      • How to upgrade to the latest version of Monitor Master
  • Monitor Master FAQ
    • 7.x Library functions
      • Accessing props with spaces and other "odd" characters in it.
    • Alarming
      • Creating your own MIB file
      • What is SNMP and how does it work with Monitor Master?
    • APS/iProbe
      • How do I restart the APS Services on a probe?
    • Configuration
      • After configuring support for Empower SMS gateway, why is Monitor Master is stating its status is 'Unstartable'?
      • I've made some changes to the server settings - why haven't they taken effect?
    • Connectivity
      • A brief introduction to RADIUS
      • Adding new operator settings
      • Can I change the ports that Monitor Master uses?
      • Connecting using RasConnectXXXX fails to send/receive data if connection is already open
      • How (and why) do I add a persistent (static) route?
      • How (and why) to change the LAN connection's interface metric
      • I get a "500" error - what does that mean?
      • Increasing security with Windows Firewall
      • Legal Operator Bearers
      • What does a 'Route 87' error mean?
      • What ports are used by Monitor Master?
      • What RSSI value do I need for good connectivity?
      • Why do I need to create unique Connection Names?
      • Why does the data connection takes so long to be established?
      • Why doesn't Gateway() or DoGateway() work with WAP 2.0?
      • Why don't the Monitor Master gateway functions work for HTTP/POP/SMTP?
    • Content
      • Analysing MMS content
      • Calculating MP3 duration
      • Getting data from an SMS
      • Handling multipart documents
      • Handling WAP Push messages
      • How do I access the content I just downloaded?
      • How to handle 'meta refresh'
      • My service is sending invalid content - how do I read it?
      • Reading the size of a JAR file from the JAD file
      • Saving the content
      • Very large content
      • Where is the content stored when it's downloaded?
      • Why does matching content not work for long strings?
      • Why does the page preview, content view or XML source window keep displaying "Cannot load content" even if I have valid content?
    • Database
      • Can I delete all the test results in the Agent database?
      • Database schemas
      • How do I access a remote agent's MySQL database?
      • How do I create a ODBC connection to an Excel file?
      • How do I create an ODBC connection to the Monitor Master database?
      • How do I create an ODBC connection to the Monitor Master Projector database?
      • How do I identify which table is corrupt?
      • How to repair one table
      • I can't increase the maximum size of the database. How do I do it?
      • I get a "Failed to start test... Got a packet bigger than..." error. How do I fix this?
      • I use Monitor Master a lot. What can I do to reduce the size of the database?
      • Monitor Master will not start, and gives a database error 127 (or 134, 144, 145). How do I fix this?
      • myisamchk isn't fixing the database - how can it be fixed?
      • Optimising was taking too long, so I aborted. Now it won't start - why is that?
      • What does error 28 mean when I optimise or repair my database?
      • When (and how) do I enable MySQL binary logging?
      • X1000 purging policy
      • Automatic repair & optimisation ("mmclean")
        • About this category - please read first!
        • Which versions of Monitor Master is mmclean compatible with?
        • 1. Downloading and installing the script
        • 2. Setting your JAVA_HOME environment variable
        • 3. Deciding what you want to do
        • 4. Command line parameters
        • 5. Creating a weekly optimise schedule
        • 6. Creating a daily repair schedule
        • 7. Creating a repair on reboot schedule
        • What version do I have (and what is the latest version of mmclean)?
    • Device Update
      • How do I get to the advanced device selection wizard?
      • How do I know if a new version of a device is available from the Public Device Master Server
      • How to add a new Data Source in StoryBoarder
      • How to perform a profile update in 7.2
      • I get a "Device Error" or "NGP Login Incorrect" when I try to download a new device.
      • I have just download a new device, but its not showing up in the Device(s) resource in Story Boarder.
      • I've been performing NGP profile updates, but now it has stopped working
    • Devices and modems
      • Can't send SMS with Option Modem
      • Changing the device profile based on a test parameter
      • How do I change the TON or NPI when sending an SMS?
      • How do I create my own headers?
      • How do I improve my MC35 modem stability?
      • How do I update my profiles?
      • I am having problems receving SMS messages with my Merlin U530 3G modem
      • I can't get my Merlin U530 to work with Windows
      • I get a strange "+CMS ERROR" when sending an SMS. What does it mean?
      • I have an MMS capable device - why can't Monitor Master receive MMS messages using it?
      • I have an unsupported GSM 04.34 device - how do I get it to work with Monitor Master?
      • My update fails with an XML error - how can I fix this?
      • New mobile devices are constantly coming on the market. Can these be incorporated into my installation of Monitor Master?
      • Using the Siemens MC35 with the Digi Neo
      • What modem driver do I use for the MC35, MC35i or MC45?
      • Why doesn't my modem or Monitor Master do XYZ?
    • Dialling up
      • "Device parameter must be an available modem" errors
      • How do I get Ethereal to capture dial up connection packets?
      • I am getting a dial error of "756", and the modem never connects (until I reboot the machine). How do I solve this?
      • I want to make a connection to a GPRS service. How do I do this?
      • I'm getting errors such as "734 PPP disconnection" during a dialup. Why is this?
      • My dial up connection is failing with a "RasDial failed: Code: XXX" error. What does that mean?
      • Why am I getting "RasDial failed: Code: 623 Reason: The system could not find the phone book entry for this connection"?
    • Director
      • I can’t publish my plan to the agent.
    • Documentation
      • Why am I asked which program to use when I view the Monitor Master documentation?
    • Ethereal/Wireshark
      • Analysing multiple data connections
      • Capturing data
      • General notes on Ethereal
      • PCAP Examiner
      • The PCAP Engineer
      • Using PCAP functions
      • Viewing data
    • IE7 is coming!
      • Monitor Master and IE7
    • IE8
      • IE8 Compatibility View with Screening Room
    • If you're used to 6.3 and are upgrading to 7.0
      • 6.3 and 7.0 scripting
      • Things to watch out for
      • Updating profiles
      • Using the "old" GUI
      • Why can I only see one schedule when using a 7.0 client connected to a 6.3 server?
    • Installation & upgrading
      • Backing up Monitor Master
      • General notes on upgrading
      • How can I tell if I have the .Net Framework installed?
      • I get a "1722" error while installing - why is this?
      • I get a "1723" error while installing - why is this?
      • I get an error 'XXXX' when installing - what does it mean?
      • I've upgraded my server and my client won't talk to it
      • Installing 7.0SP1 Agent to a location other than the default
      • Re-installing Story Boarder with custom path
      • Upgrading from 7.1-11883 to 7.1-11911
      • Upgrading Monitor Master Projector from 7.2/7.3 to 7.4
      • What hardware and software is required to run Monitor Master?
    • Internet Explorer scenes
      • Can I do more with the IE scenes?
      • I'm trying to submit a form, and the scene just hangs
      • I've been using IE scenes for a bit, and now I just get an error when it starts
      • I've clicked on a link or form entry button, and I get a redirection message box appear - how do I remove it?
    • Java
      • How can I tell if I have a working JVM installed?
      • I have a JVM on the system, but why isn't Monitor Master recognising it?
      • I've installed the JVM on a multiple machine Monitor Master system - why doesn't Monitor Master recognise it?
      • When do I need a JVM?
      • Which JVM version do I need?
      • Why do I get "Javaplugin module error : Error in building: SAX2 driver class org.apache.xerces.parsers.SAXParser not found"?
      • Why do I get an error "JVM not available"?
    • Known issues
      • Creating schedules has a blank list of tests
      • Duplicate testcases leading to misleading device warnings (GIF and JPEG only)
      • During heavy CPU loads, the service controller can (incorrectly) decide the service has failed
      • 7.3
        • Upgrading from 7.1 - Custom resources
      • Known Issues (Staff Only)
        • Modems
        • Monitor Master
    • Licenses
      • When I apply a new license, I get "Permission Denied". Why is this?
      • Why after applying a new license does it not take effect?
    • Microagents
      • I can't stop a test with a Bluetooth connected Microagent
      • What software and hardware is required for Micro Agents?
    • Miscellaneous
      • Does Monitor Master support FTP?
      • Does Monitor Master work with AntiVirus X, Firewall Software Y or Windows XP Service Pack 2?
      • Editing properties in Story Boarder causes an unexpected error
      • Error when importing Script into Story Boarder
      • How do I remove scenes or groups from Story Boarder
      • I get a page back that says something like "Page is too large" - why is this?
      • I made changes in my script and saved it. Is there a way to retrieve my old script?
      • I would like Monitor Master to do 'X' - how do I request this feature?
      • iMode Browsing
      • Importing Tests
      • Internet Explorer has a proxy, and Story Boarder isn't working
      • Issuing USSD commands
      • Monitor Master is hanging
      • Regular expressions
      • What does the "ProxyService.exe" process do?
      • Where is the administration, reference, script and/or user guide?
      • Where is the old support site?
    • Performance & Timing
      • Can you explain the Monitor Master timings?
      • How does the Availability in the Graphical Timing report work?
      • I've set the test's maximum duration to 2 minutes - why does it take a litlte longer until it has stopped?
      • Why is MMS sending quicker than MMS retrieval?
    • Projector
      • Adding security access to the Projector
      • I just upgraded my agent to 7.2 and reporting the to projector fails
      • I've changed the Agent's name that it reports to the Projector, and my schedules do not work
      • I've just upgraded my Projector, and it is unstartable. Why is this?
      • The Projector has some odd graph scaling - how can I solve this?
      • Why does the SQL Server transaction log get very big?
      • Why is my Agent not reporting data to the Projector?
    • Reporting
      • Can I design my own reports?
      • Converting RSSI values to dBm
      • How do I get the value of a timing in the timeline?
      • Why am I getting truncated data in my reports?
      • Your current security settings do not allow this file to be downloaded
    • Script errors
      • "A scripting error occurred during Initialization. Error Type mismatch: '[string: "X.Y"]"
      • "Admin scripts may not use this function"
      • "Attempted to use undefined variable"
      • "COM object with CLSID {...} is either not valid or not registered" (when adding Record Navigation scene)
      • "Error No RasPCAP support. Check RasPCAPEnabled setting. in test"
      • "Index into list out of range"
      • "JVM not available"
      • "Major compliance Connection http failed to resolve host: "
      • "Max regex search depth exceeded"
      • "No host in HTTP request"
      • "Object reference not set to an instance of an object."
      • "Scripter - error starting testrun: Scripter: No paused run to continue, testid : X seqno : Y"
      • "Supplied Metric value is out of range" (Version 7)
      • "System exception: ISO-8859-15 encoding not supported"
      • "Unable save scriptstate" or "Scripter - Unhandled error: Script - [MySQL][ODBC 3.51 Driver][mysqld-4.0.16-m..."
      • "Unterminated entity"
      • "URI/Post Data combination previously fetched"
      • I'm using one of the JavaScript examples, and it fails with an error in "Packages.com.argogroup.ubx.jplugin.core.CUBXCore.log"
      • I've just updated my profiles, and I get "error: Script - DB consistency error. Missing TestCaseId : XXXX". How do I solve this?
    • Service Controller
      • Adding and/or removing services
      • Getting the status of the services from an external application
      • Monitor Master's Windows services
    • Speech & voice
      • I don't seem to be able to answer voice calls - how do I do it?
      • I've enabled PESQ, and the service is unstartable - how can I get it to work?
      • Installing PESQ
      • Voice nirvana
      • Why are my PESQ values so low?
    • Starting Monitor Master
      • How does the service controller control the services?
      • I'm using 7.0 SP1, and the service works for a while, and then becomes unstable
      • In the UbiquinoX Service Control, my service has current state "Unstartable", "Inoperable" or "Failed". Why is this?
      • When starting up I get an error "The procedure entry point _JVM_SupportsCX8@0 could not be located in the dynamic link..."
      • Where is the log file?
      • Why do I get a "signature invalid" message when starting Monitor Master in the foreground?
    • Using HTML
      • I've enabled the HTMLTidy plugin - why does the document look different?
      • Why do I get a parseable error when reading HTML?
      • Why does EvaluateXPath() not work in HTML?
    • Version 6 scripting
      • See also 'Example scripts'
      • Handling list parameters in JavaScript
      • How do I get the agent name in a script?
      • How do I get the MMS subject from a notification?
      • Is there any information on Monitor Master's JavaScript?
    • Version 7 scripting
      • Please see the "Example 7.0 material" section
      • Reporting best practises
    • Version 8 scripting
    • Video Streaming
      • Example of Video Streaming (For 7.0 SP2 Upwards)
      • How does video streaming work?
      • How to view a movie while its downloading?
      • Streaming a video over a modem connection doesn't work
      • Tips and Tricks
      • Troubleshooting Video streaming
      • What do the HXR error codes mean?
      • Why doesn't my video stop when I want it to?
    • XPath
      • What is XPath?
  • Monitor Master Version 8
    • If you cannot find anything specific for version 8...
    • Data source disappears each time Story Boarder opens
    • Getting a device profile onto the Agent
    • I get a "Cannot connect to host: localhost" error message when I try to run my test
    • I have saved my test, but the "Run" button is still greyed out.
    • Quality Manager
  • Monitor Master versions
    • Future versions
    • What's new in 5.4
    • What's new in 6.0
    • What's new in 6.1
    • What's new in 6.2
    • What's new in 6.3
    • What's new in 7.0
    • What's new in 7.0 SP1
    • What's new in 7.0 SP2
    • What's new in 7.1
    • What's new in 7.2
    • What's new in 7.3
    • What's new in 7.4
    • What's new in 7.4 SP1
    • What's new in 8.0 and Box Office 1.2
    • What's new in 8.1 and Box Office 1.3
    • What's new in 8.2 and Box Office 1.4
    • What's new in 8.3 and Box Office 1.5
• QM Server
  • How to create a Campaign with different Sequences
  • How to prevent the displaying of all dashboards when open access is disabled
  • I get a blank screen when I press "Show all tasks" in Task Control
  • New scenes or resources don't show up in click-once Story Boarder
  • QM Server and Java 1.6
  • Upgrading a probe from a QM server
  • Upgrading a QM server
  • Interactive Mode
    • Interactive: There was an error with the audio manager...
• Staff
  • To access this area you need to be an employee of Argogroup
• Support (general)
  • Audit Probes
  • Comments on the support site
  • Getting support from Ascom
  • How email support works
  • How to use Goto Meeting Web Conference
  • How to use the support search mechanism
  • I've sent an email to support, but haven't received anything - why?
  • Support escalation procedures
  • What kind of information is required for support?
  • What's new on this site?
  • Why login?
  • New support system
    • Migration to new system
    • New support features
    • Ticketing FAQ
    • Tickets - how they work
    • Using email for support
      • For the first time
      • Replying and creating new tickets.
      • Using support as a 'CC' address
    • Using telephone support
      • Calling us
    • Using the web interface
      • Basics
      • Creating or replying to tickets
      • Goto ticket
      • Logout
      • Open and closed tickets
      • Preferences
  • Now you've logged in
    • What are the links on the right?
• X1000
  • SIM Multiplexer
    • How to install and use a SIM Multiplexer
  • SIM Server
    • Creating a standalone SIM server test
    • SIM activity timeout
    • Understanding the SIM conn log
  • X1000 drivers
    • How to upgrade Sierra Wireless Modem Drivers
    • How to verify Sierra Wireless driver version
  • X1000 hardware and configuration
    • Failed to re-active Recognizer (Error code -2147200925 (0x80045063) (No message available))
    • How the slot numbering system works
    • How to change the keyboard layout
    • How to remove the cover
    • Reading Excel spreadsheets
    • Remote Desktop isn't working (in a new probe)
    • Running remclient -c verifyconfig/newconfig for the first time
    • Where is the watchdog reset jumper?
  • X1000 modules
    • Checking modules and insertion
    • CSD testing with Sierra Wireless modems
    • How do I change the bearer on my SW87XX?
    • How to add an MC75 modem
    • How to assist the insertion of the module
    • How to turn modems on and off
    • Identifying cards
    • Removing a card
    • What is the maximum speed for the Sierra Wireless modules?
  • X1000 scripting
    • How do I reference the modems?
    • I'm getting a "hardware in use" error with the Select SIM scene
    • Ways to improve script execution (Monitor Master 7.4)
• Miscellaneous
  • Employment
  • WAP Tool
  • End of life announcements
    • End of life announcement - 2009-06-12
  • Test area